Work With Offenders - The Choices
Civil Enforcement Officers
Civil enforcement officers are there to enforce and inform on parking regulations that are stated under the Traffic Management Act, and that penalties are enforced in a fair and consistent manner.
They are expected to carry out a number of related activities such as organising and distributing leaflets that provide information regarding parking signs, road markings and other features of the road that are there to enforce safety regulations, issuing warning notices, inspecting parking equipment, and checking on the implementation and current evidence of road markings and parking signs.
Civil enforcement officers should have a flexible working attitude as they may be asked to perform a range of related duties including identifying and reporting vehicles that are suspected to have been abandoned, checking objects in parking spaces that aren't vehicles (such as skips) for valid licensing, reporting vehicles with no tax disk to the DVLA and regularly liaising with the police regarding criminal parking activity.
A successful candidate would have experience of working in an enforcement environment, and knowledge and experience in customer services would also be an advantage. He or she would hold City and Guilds or an equivalent civil parking enforcement qualification or would be willing to study towards achieving one. A successful candidate would show evidence that he or she is competent at working well without much supervision and as part of a large enforcement team. They would also have strong people skills, be able to communicate with people in a clear and informed manner and should be aware that some face-to-face confrontation may take place as part of the day-to-day work. Additionally, he or she would have strong written and numeracy skills.
Qualifications: A City and Guilds or civil parking enforcement qualification would be advantageous.
Experience: A background of roles that deal with the public and/or front line enforcement would be beneficial, but not crucial.
Skills: Knowledge of the Traffic Management Act, people skills, working well without supervision, written and verbal communication skills, numeracy skills.
